Last fact-checked: October 10, 2026

PTA SIM Verification — Complete Official Guide for Pakistan 2026

PTA SIM verification helps you check how many mobile SIM cards are registered against your CNIC, confirm the registration details of a SIM you use, and identify unauthorized connections linked to your identity.

In Pakistan, the Pakistan Telecommunication Authority (PTA) provides two main ways to check SIM registrations on your Computerized National Identity Card (CNIC): send your 13-digit CNIC number to 668 or visit the official SIM Information System.

Both methods show the number of registered SIMs by mobile network. They do not reveal the individual phone numbers, addresses, or complete identity records of subscribers.

Other verification methods, including 667, biometric verification, and customer support from Jazz, Zong, Telenor, Ufone, and SCOM, help with different SIM registration problems.

Quick Answer: How to Verify Your SIM in Pakistan

What you needOfficial methodWhat you receive
Check SIMs registered on your CNICSend CNIC to 668Number of SIMs per network
PTA SIM verification onlineVisit cnic.sims.pkOperator-wise SIM count
Check your own SIM’s registered nameSend MNP to 667 from that SIMSubscriber registration information
Find a mobile number’s current networkSend N 03XXXXXXXXX to 76367Current network
Check biometric registration problemsAuthorized operator service centreIdentity verification and account assistance
Report unauthorized SIM registrationMobile operator, then PTA CMS if unresolvedInvestigation and complaint tracking

The PTA online portal lists no verification fee. SMS checks may carry charges, depending on the service and operator.

Why this guide matters: Your CNIC may be associated with SIMs you no longer use or do not recognize. Understanding the correct verification methods helps you identify registration problems, protect financial accounts, and request corrections without exposing your identity information to unreliable websites.

What Is PTA SIM Verification?

PTA SIM verification is the process of checking mobile connections registered against an individual’s identity and confirming that the relevant SIM registration complies with Pakistan’s subscriber-verification requirements.

Pakistan’s mobile operators, including Jazz, Zong, Ufone, Telenor, and the Special Communications Organization (SCO), maintain their customers’ registration records.

The National Database and Registration Authority (NADRA) supports identity authentication, while PTA regulates telecom registration procedures and provides consumer verification and complaint channels.

The public SIM Information System lets people review the number of mobile connections associated with their CNIC.

For a particular SIM’s registered subscriber information, the issuing operator and its authenticated services are the appropriate sources.

PTA SIM Verification vs. SIM Registration — The Key Difference

SIM registration and SIM verification are related, but they serve different purposes.

FeatureSIM registrationPTA SIM verification
PurposeRegister or activate a connectionCheck existing registrations
Usually performedWhen buying or transferring a SIMWhenever a user needs confirmation
Main organizationMobile operatorPTA or mobile operator
Identity requirementApplicable identity and biometric checksCNIC or authenticated account access
Main resultConnection registered to an eligible subscriberRegistration count or ownership confirmation
Typical channelAuthorized retailer or service centre668, cnic.sims.pk, 667 or operator support

A SIM being active does not necessarily mean the person holding it is its registered owner.

For example, you may have used a number for years even though it remains registered under your father’s CNIC. That registration can affect SIM replacement, number portability, and access to services connected to the number.

Question: Does NADRA provide PTA SIM verification or show all mobile numbers registered on my CNIC?

NADRA supports identity verification, but the official public SIM-count service is provided through PTA. You can check the number of connections using 668 or cnic.sims.pk. Neither method provides a complete list of individual phone numbers. For registration details that require account authentication, contact the relevant mobile operator.

Why PTA SIM Verification Is Important in 2026

SIM verification is not only about checking how many phone numbers you own. It can help identify registration errors and suspicious activity involving your identity.

PTA’s December 31, 2025 advisory urged customers to keep SIMs registered in their own names and immediately report connections issued without their knowledge or consent.

In 2026, PTA also increased the standard disowning period for newly activated SIMs from 60 to 365 days, making it especially important to understand what you are authorizing during biometric registration.

Six Risks That Make SIM Verification Important

1. Unauthorized SIM Registration

Someone may attempt to register a SIM using another person’s identity information or through misuse of biometric verification procedures.

An unexpected increase in the number of SIMs associated with your CNIC is a reason to investigate.

However, an unfamiliar count is not proof of fraud. It may include an old connection or a data-only SIM you have forgotten.

Compare your own records first, then ask the relevant operator to investigate anything unexplained.

2. SIM Swap Attacks

A SIM swap occurs when a mobile number is moved to another SIM card or profile.

In an unauthorized SIM swap, an attacker may gain control of incoming calls, text messages, and SMS-based one-time passwords (OTPs).

PTA’s SIM Swapping Cyber Security Advisory identifies unexpected loss of calls or texts as an important warning sign.

If your phone suddenly stops receiving service and you did not request a replacement or network transfer, contact the operator immediately.

3. Financial Fraud and Mobile Wallet Risks

Many Pakistanis use mobile numbers for JazzCash, Easypaisa, WhatsApp, banking notifications, and account recovery.

A compromised number may expose accounts that depend on SMS verification.

PTA verification does not directly inspect your bank or wallet accounts. However, checking your SIM registrations can help identify suspicious connections, while confirming ownership of your own number reduces potential recovery problems.

4. Legal and Registration Responsibility

PTA emphasizes that mobile connections should be registered under their actual users’ identities.

A registration linked to your CNIC may lead to questions if that number is misused.

This does not mean the registered person is automatically criminally guilty of every act committed through the connection. Criminal liability depends on the applicable law, evidence, and circumstances.

Documenting an unauthorized registration and reporting it promptly is therefore important.

5. SIM Problems and DIRBS Device Blocking

SIM registration and device compliance are often confused.

DIRBS — Device Identification, Registration and Blocking System — checks mobile devices using their International Mobile Equipment Identity (IMEI).

It does not function as a public database of SIM owners.

If a phone is blocked because of an IMEI compliance problem, checking the SIM count through 668 will not resolve the handset restriction.

Use PTA’s device verification service for IMEI problems and the SIM Information System for CNIC-linked registration counts.

6. Identity Theft and Connected Account Misuse

An unauthorized SIM registration may be one warning sign of wider identity misuse.

A person whose CNIC information has been compromised should also monitor unexpected financial accounts, suspicious verification messages, and attempts to change account recovery details.

PTA handles telecom registration complaints. Criminal misuse of identity information may be reported to the National Cyber Crime Investigation Agency (NCCIA).

Warning Signs That Need Immediate Attention

Contact your mobile operator promptly if:

  • Your SIM unexpectedly loses network service.
  • You receive a replacement or porting notification you did not request.
  • Your CNIC shows an unexplained SIM registration.
  • Someone requests an OTP to prevent alleged SIM blocking.
  • Your registered SIM appears under an unfamiliar name.
  • Financial or messaging accounts show suspicious login activity.

Question: My phone suddenly has no signal. Does that mean someone has swapped my SIM?

Not necessarily. Network outages, handset problems, expired identity documents, or SIM faults can also interrupt service.

Try basic network checks, but contact your operator immediately if the loss is unexpected, especially when accompanied by unauthorized login alerts or OTP messages. Ask whether a replacement, ownership change, or porting request has recently occurred.

Official PTA SIM Verification Methods in Pakistan

Pakistan offers several ways to verify different aspects of a SIM registration. Not every method is operated directly by PTA, and not every method provides the same information.

Method 1: Verify SIMs on Your CNIC Through 668

Sending your CNIC number to 668 is an established PTA SIM registration check.

Follow these steps:

  1. Open the Messages app on your phone.
  2. Create a new SMS.
  3. Type your 13-digit CNIC number without dashes or spaces.
  4. Send it to 668.
  5. Read the reply showing the number of SIMs registered against the CNIC by operator.

For example, the required format is thirteen consecutive digits, such as 1234512345671.

The reply can show that your CNIC has two Jazz SIMs and one Zong SIM, but it will not display the individual numbers of those connections.

PTA’s published guidance states that charges may apply. The exact charge should be confirmed through the relevant operator.

Question: My CNIC shows four SIMs, but I only use two. How can I find the other numbers?

First, count any older SIM cards, secondary phones, tablets, mobile broadband devices, and family connections registered under your identity.

If the number still does not match, identify which operator shows extra SIMs and contact that company’s authorized customer service centre.

Ask for an account-registration reconciliation and the procedure for investigating unrecognized connections. Take your original CNIC and a copy of the 668 result.

If the operator refuses to resolve the discrepancy, request a complaint reference and escalate the matter through PTA.

Method 2: PTA SIM Verification Online at cnic.sims.pk

The official PTA SIM Information System provides an online alternative to the 668 SMS service.

Official website: https://cnic.sims.pk/

To perform an online SIM check:

  1. Open the official website.
  2. Select the CNIC option.
  3. Enter your own 13-digit CNIC number.
  4. Complete the CAPTCHA or verification shown.
  5. Select Submit.
  6. Review the operator-wise SIM count.

The website also provides a Foreign ID option for eligible foreign nationals.

The online result shows how many SIMs are associated with the identity record. It does not provide an unrestricted mobile-number-to-name lookup.

The portal does not list a fee for this check, although normal internet access costs may apply.

Question: The PTA website shows a different SIM count than 668. Which result should I trust?

Keep both results with their dates and check whether you recently activated, transferred, or closed a connection.

If the discrepancy remains after checking again, contact the operator responsible for the unexpected count.

The two services are intended to answer the same question. A mismatch requires reconciliation; it does not automatically establish that one connection is fraudulent.

Method 3: Verify Your Own SIM Registration Using 667

The 667 SIM check is connected with the Mobile Number Portability (MNP) process.

It can provide registration information for the SIM from which the message is sent, where supported by the operator.

To check:

  1. Use the SIM whose registration you want to verify.
  2. Open your phone’s SMS application.
  3. Type MNP.
  4. Send it to 667.
  5. Review the returned subscriber information.

Depending on the operator’s response, information may include the mobile number, registered name, CNIC information, or subscriber identifier.

If the details are masked or unclear, contact the operator for authenticated confirmation.

Question: My SIM is registered under my father’s name. How can I transfer it to my CNIC?

Contact the issuing network and ask for its current change-of-ownership procedure.

An ordinary transfer may require the existing and proposed registered subscribers to provide their original identity documents and complete the applicable biometric checks.

If the current registered owner has died, lives abroad, or cannot complete fingerprint verification, ask about the relevant special procedure rather than attempting an informal transfer.

Method 4: Biometric Verification Status Through the Operator

Pakistan’s Biometric Verification System (BVS) connects authorized SIM registration procedures with identity authentication.

Customers may need biometric verification when buying a new SIM, obtaining a duplicate, transferring ownership, or completing other prescribed registration changes.

Some operators have published SMS or USSD commands for checking verification status, including older references to Jazz, Zong, Telenor, and Ufone.

However, those commands should not be treated as a single, permanently valid PTA code list.

The reliable approach is to confirm the currently supported verification-status method with the relevant operator.

A biometric status check does not give public access to another person’s subscriber record.

Method 5: Network USSD and SMS Self-Service Codes

USSD codes are short commands entered through the phone’s dialer, often beginning with * and ending with #.

They are commonly used for balances, packages, account menus, or specific services.

A network’s customer-service code should not automatically be described as a SIM-owner verification code.

For example, PTA documents sending a CNIC by SMS to 668, not dialing *668# as a universal ownership lookup.

Always check which function the operator says a particular code performs.

Method 6: Official Mobile Operator Apps

Mobile operators provide applications for managing subscriber accounts, packages, usage, bills, and support requests.

Examples include:

  • SIMOSA for Jazz account services.
  • My Zong for Zong subscribers.
  • My Telenor for supported Telenor services.
  • UPTCL for Ufone/PTCL-related account services.
  • Onic’s app for applicable Onic account support.

An app may show information about your authenticated account, but this does not mean it provides a complete list of all SIMs registered against your CNIC.

Where ownership confirmation is not available in the app, use an operator’s authenticated customer-service process.

Method 7: Check a Number’s Current Network Through 76367

The PTA SIM Information System also publishes a network-check service.

Send an SMS using this format:

N 03XXXXXXXXX

Send it to 76367.

The service returns the current network associated with the mobile number.

The official portal lists the charge as Rs. 2 plus tax.

This can be useful because mobile number portability allows a number to move between networks while retaining its original prefix.

Important: 76367 identifies the network, not the registered owner.

Which Verification Method Should You Use?

Your situationBest starting point
Want to know how many SIMs are on your CNIC668 or cnic.sims.pk
Want to check the name on your own SIM667 or operator verification
Need to correct registration informationOperator service centre
Have an unknown SIM registrationRelevant operator, then PTA
Need biometric verificationAuthorized service centre or selected franchise
Want a number’s current network76367
Need complaint guidancePTA CMS or PTA Digital Assistant

PTA SIM Limits — Official 2026 Regulations

For personal use, PTA’s published SIM allowance distinguishes between voice and data-only connections.

Connection categoryMaximum per CNIC
Voice SIMs5
Data-only SIMs3
Combined personal allowance8

The five voice SIMs are counted across operators, not separately for each network.

For example, a person with three Jazz voice SIMs and two Zong voice SIMs has reached the five-voice allowance.

Opening another voice connection through Ufone does not provide an additional allowance.

Likewise, a data-only SIM used in a mobile broadband router is not necessarily equivalent to an ordinary voice SIM for registration-limit purposes.

Corporate accounts may follow separate operator and regulatory arrangements and should not be assumed to use the same personal allowance.

Question: If I already have five SIMs, can I buy another one from a different network?

If all five are voice SIMs registered against your personal CNIC, switching networks does not create a sixth voice-SIM allowance.

Check your current count and service categories with your operator before requesting another connection. A separate data-only allowance may apply to eligible data connections.

What Changed in PTA’s 2026 SIM Rules?

One of the most important changes concerns voluntary SIM disowning.

On May 24–25, 2026, PTA announced that the standard disowning period for newly activated SIMs had increased from 60 days to 365 days.

The change was intended to discourage illegal issuance and misuse of SIM registrations.

Under the revised policy, a newly activated SIM generally cannot be voluntarily disowned during the first year.

However, unauthorized issuance should be reported immediately as a suspected fraud or registration violation. The process for correcting a fraudulent record is different from voluntarily surrendering a SIM you knowingly registered.

PTA continues to encourage consumers to review their CNIC-linked connections regularly.

Source: PTA SIM security update reported by Business Recorder, May 25, 2026.

Biometric Verification System (BVS and MBVS)

Pakistan introduced biometric authentication to strengthen the link between mobile subscribers and their identity records.

In December 2022, the telecom industry began using an enhanced system called the Multi Finger Biometric Verification System (MBVS).

The implementation involved PTA, NADRA, and cellular mobile operators.

Unlike a fixed-finger verification procedure, MBVS can require randomly selected fingerprints as part of the identity check.

This reduces opportunities for manipulation involving repeatedly captured or predetermined fingerprints.

How the Four-Step Biometric Verification Process Works

Step 1: Fingerprint Capture

At an authorized outlet, the customer presents the required identity document and provides fingerprints through the approved biometric scanner.

The system determines the appropriate fingerprint-verification requirements for the transaction.

Customers should understand whether they are authorizing a new SIM, replacement, transfer, re-verification, or closure before completing the process.

Step 2: Secure Verification Request

The operator’s authorized system submits the necessary identity-verification request through the prescribed infrastructure.

Subscriber authentication data is sensitive and must be handled according to applicable security controls.

The exact transmission protocols and encryption implementation are not something a retail customer can independently infer from the scanner.

Step 3: NADRA Identity Matching

The submitted biometric information is checked against the relevant NADRA identity record through authorized verification services.

A successful match supports identity authentication, but it should not replace the customer’s informed consent to the specific transaction.

Step 4: Transaction Approval or Rejection

If the required verification and other operator checks succeed, the requested transaction can proceed.

If verification fails, the operator should explain the reason and the available correction or escalation process.

Failure can result from poor fingerprint quality, a document-record issue, transaction restrictions, or other technical problems. It does not automatically establish fraud.

What Happens if a SIM Is Not Biometrically Verified?

An operator may reject a new registration or restrict a connection that does not meet applicable identity-verification requirements.

The consequences depend on the specific reason, relevant regulation, and operator action.

There is no basis for treating every verification failure as subject to a universal 30-, 60-, 90-, and 120-day permanent-blocking timetable.

Customers should obtain the actual verification or suspension reason from their operator.

Can You Re-Verify a SIM for Free?

Identity re-verification may be part of a corrective or regulatory process, but not every SIM-related transaction is free.

Replacement fees, transfer fees, operator tariffs and circumstances differ.

Ask the operator whether a re-verification charge applies to the specific request and obtain a receipt for any authorized payment.

Question: My fingerprints repeatedly fail at the franchise. What should I do?

Ask the representative to identify the exact failure reason and whether you should visit a main customer service centre.

Elderly customers, people with worn fingerprints, and eligible persons with disabilities may need an alternative verification procedure supported by PTA’s regulations.

If the problem concerns your identity record, contact NADRA. Do not pay an unofficial agent promising to bypass biometric verification.

Pakistan’s Prevention of Electronic Crimes Act (PECA), 2016, as amended, addresses the misuse of electronic systems and identity information.

The law distinguishes between authorized verification of your own records and unauthorized acquisition or misuse of another person’s personal data.

What’s Legal: Your Rights

You can use published official methods to check your own SIM registrations and seek assistance from your operator.

You can also:

  • Request investigation of suspicious SIM registrations.
  • Ask your operator to correct inaccurate subscriber information.
  • Report unauthorized issuance or use of your identity.
  • File a telecom complaint through PTA.
  • Report suspected cybercrime through NCCIA.
  • Help a family member with an authorized process, subject to applicable identification requirements.

Your right to verify your own registration does not create unrestricted access to someone else’s subscriber information.

What’s Illegal: Criminal Offences

PECA Section 16 — Unauthorized Use of Identity Information

Section 16 addresses obtaining, selling, possessing, transmitting, or using another person’s identity information without authorization.

The provision carries a possible penalty of up to three years’ imprisonment, a fine of up to Rs. 5 million, or both, depending on the offence and legal proceedings.

PECA Section 17 — Unauthorized Issuance of SIM Cards

Section 17 addresses selling or providing SIM cards without following the required subscriber identity-verification procedure.

The law provides for up to three years’ imprisonment, a fine of up to Rs. 500,000, or both.

These provisions help distinguish legitimate telecom services from unauthorized sale or use of identity records.

Source: Prevention of Electronic Crimes Act, 2016 — Pakistan Code.

Can You Check Another Person’s SIM Owner Details?

Official public PTA self-service methods do not provide unrestricted access to a stranger’s registered name, address, CNIC or call records.

A number’s current network may be checked through 76367, but that result does not disclose the registered subscriber.

If you receive threatening or fraudulent calls, retain the number and evidence and report the conduct through the proper authority.

Avoid websites or people offering unauthorized access to subscriber databases.

Found Unauthorized SIMs? Take Action Immediately

If your CNIC count shows a connection you do not recognize, investigate it rather than assuming it will disappear automatically.

PTA directs consumers to contact the relevant mobile operator promptly when a SIM appears to have been issued without their knowledge or consent.

Step 1: Document the Evidence

Save a dated screenshot of the PTA portal result or retain the SMS from 668.

Make a list of the connections you knowingly use, including older numbers, secondary devices, and data-only SIMs.

Identify the operator whose count does not match your records.

Do not share your full CNIC or screenshots containing private information publicly.

Step 2: Contact the Operator and Request an Investigation

Call the relevant network’s official helpline and explain that your CNIC shows an unexplained SIM registration.

Ask which authorized service centre can handle an unauthorized-registration complaint.

Take your original CNIC and the relevant evidence.

Request investigation, appropriate blocking or correction, and a written receipt or complaint reference.

Step 3: Verify That the Problem Was Resolved

After the operator confirms action, repeat the 668 or online CNIC check.

Compare the updated result with your previous record.

The public service does not publish a universal guaranteed update time, so ask the operator when the registration correction should appear.

If the count remains unchanged, follow up using the complaint reference rather than beginning the entire process again.

Step 4: Escalate to PTA or NCCIA When Appropriate

If the operator does not resolve the registration issue, submit a complaint through:

PTA Complaint Management System

Include the operator’s reference number, relevant dates, and evidence.

If your identity has been used for electronic fraud, threats, or another suspected cybercrime, you may also report the matter through:

NCCIA Complaint Portal

Question: The franchise says it cannot tell me which SIM numbers are on my CNIC. What should I do?

Ask the operator for its official process to reconcile registered connections and identify an unauthorized account under your identity.

A small franchise may not be authorized to handle every registration dispute. Request referral to a company-owned service centre or designated office.

If the operator refuses to investigate or provide a clear resolution, keep the complaint number and escalate to PTA.

Blocking, Disowning, and Transferring Are Different

Blocking stops a connection from being used.

Disowning removes a SIM from a subscriber’s registration through the prescribed process.

Ownership transfer changes the registered subscriber.

These actions have different eligibility rules and consequences.

Question: Does a blocked SIM automatically disappear from my CNIC?

No. A blocked connection may remain registered until the operator completes the appropriate change or closure process.

If you need a SIM removed from your CNIC, ask specifically about its registration status and whether the required disowning, correction, or cancellation has been completed.

PTA SIM Verification Not Working? Common Problems and Fixes

Most verification problems can be narrowed down by checking the method, input, operator, and account status.

ProblemWhat to checkNext step
No reply from 668CNIC format, SMS balance, sending SIMTry the PTA online portal
PTA website not loadingURL, browser, CAPTCHA, connectionRetry or use 668
667 provides incomplete informationSIM used, message format, operator availabilityContact operator
SIM count higher than expectedForgotten SIMs, data devices, old connectionsRequest reconciliation
SIM count lower than expectedConnections registered under someone elseCheck your own SIMs individually
Biometric verification failsFingerprints, document status, operator procedureVisit service centre or NADRA
SIM stops workingBlock, inactivity, identity issue, network faultObtain the actual block reason
New SIM cannot be issuedVoice/data limits, recent activity, document issuesAsk operator for the precise restriction

668 SMS Not Responding

First, ensure you sent thirteen digits without dashes.

Next, check that your phone can send ordinary SMS messages and that the selected SIM has sufficient balance.

Do not resend repeatedly if charges may apply.

Try the official website if the SMS method remains unavailable.

PTA Online Verification Not Working

Use the exact address https://cnic.sims.pk/.

If the site does not load, try another browser or internet connection and complete the required CAPTCHA again.

Avoid lookalike sites that request an OTP, payment, or software installation.

Newly Purchased SIM Not Showing

If you bought a SIM recently and its registration is missing or incorrect, keep the purchase receipt.

Check the SIM’s own registered details through the available operator method, then ask the company to verify the activation and registration record.

Do not assume an unofficial database’s missing entry proves the SIM was never registered.

No Record Found in a SIM Lookup

A third-party website’s “No Record Found” message is not an official determination of registration status.

Such services may contain incomplete or outdated records.

For a SIM you control, use the relevant operator’s authenticated verification services.

Question: Can I verify my SIM if I have no mobile balance or internet connection?

If you have internet access through Wi-Fi, the PTA website is a useful alternative to chargeable SMS services.

If you have neither internet nor usable SMS service, contact your network’s customer service through an available phone or visit an authorized service centre with your identity document.

There is no public offline shortcut that reveals the complete SIM-registration database.

How Often Should You Verify Your SIM Registrations?

PTA recommends regularly reviewing SIMs registered against your CNIC, but its public guidance does not establish a universal monthly or fortnightly verification deadline for every consumer.

A monthly check is a practical personal-security habit, especially if your number is linked to banking or other important accounts.

SituationSuggested checking frequency
Ordinary personal useEvery one to three months
Recently registered or transferred SIMAfter the transaction and whenever a discrepancy appears
Suspected identity misuseImmediately, followed by verification after correction
Important banking or business numberMonthly, alongside account-security reviews
Lost CNIC or unexplained registrationImmediately and during complaint follow-up

These are practical recommendations, not PTA-mandated schedules.

A Simple Monthly SIM Security Checklist

  1. Review your CNIC-linked SIM count.
  2. Compare the count with your known connections.
  3. Include mobile broadband and secondary-device SIMs.
  4. Check for unexpected account-verification messages.
  5. Ensure your CNIC remains valid.
  6. Confirm that important numbers remain under the appropriate registered identity.
  7. Review WhatsApp two-step verification.
  8. Update bank and wallet account recovery details when needed.
  9. Keep operator support and complaint references secure.
  10. Investigate unexplained changes promptly.

Official PTA Contact Information

These official resources cover different telecom-related needs.

ChannelContactPurpose
PTA SIM Information Systemcnic.sims.pkOnline SIM-count verification
SMS 668Send your CNIC to 668SIM count by network
PTA Complaint Management Systemcomplaint.pta.gov.pkFormal telecom complaints
PTA consumer helpline0800-55055Complaint and regulatory assistance
PTA websitepta.gov.pkOfficial guidance and regulations
PTA Device Verificationdirbs.pta.gov.pkIMEI and handset compliance
NCCIA cybercrime complaintscomplaint.nccia.gov.pkRelevant identity misuse and cybercrime complaints
NCCIA helpline1799Cybercrime reporting guidance
NADRAnadra.gov.pkIdentity document and biometric-record issues

PTA Digital Assistant on WhatsApp

PTA introduced its Digital Assistant in February 2026.

WhatsApp: 0315-0055055

The assistant provides menu-driven guidance about telecom services and complaint procedures.

It is not a public SIM-owner database and should not be described as a replacement for the registration counts provided through 668 or cnic.sims.pk.

Use the published PTA contact details rather than trusting unsolicited messages claiming to offer instant CNIC or SIM verification.

All Mobile Operators — SIM Verification Quick Reference

Pakistan’s telecom operators manage their subscribers’ registration and account-support processes.

OperatorMain customer helplineRelevant services
Jazz / Mobilink111Registration queries, lost SIM, SIMOSA support
Zong / CMPak310Ownership, biometric and account support
Telenor345Account registration and SIM support
Ufone / PTML333SIM verification, replacement, registration problems
SCO / SCOM355 from SCOMAJK and GB customer support
Onic339 from OnicDigital account and existing-customer support

Helpline charges and service availability vary.

The corporate integration of Telenor Pakistan into PTML was approved in 2026. Customers should continue to use the current support instructions published for their service rather than assuming that a corporate merger automatically changes SIM ownership records.

Onic customers should also confirm their current service procedures because PTA’s September 2026 order affected new Onic issuance.

Jazz SIM Verification

Jazz customers can use official self-service channels, the SIMOSA app, customer support, and authorized service centres.

For a registration dispute, request authenticated assistance rather than relying on a third-party name-search tool.

Zong SIM Verification

Zong provides assistance through its 310 helpline, customer service centres, and authorized outlets.

Ask Zong directly if you need a registration correction, biometric verification, or change of ownership.

Telenor SIM Verification

Telenor customers can contact 345 or the applicable official service channel for registration assistance.

For unusual ownership or transfer situations, confirm the current documentation requirements before visiting.

Ufone SIM Verification

Ufone customers can use 333 and official account-support services.

Ufone’s published mobile number portability instructions include the MNP-to-667 registration-information step.

For incomplete records or replacement requests, use the operator’s authenticated service process.

SCOM and Onic Verification

SCO provides SCOM telecommunications services in Azad Jammu and Kashmir and Gilgit-Baltistan.

Onic operates within the PTML structure.

Neither service should be assumed to use every SMS or USSD code published for the other mobile networks. Ask the provider about its supported identity-verification and registration procedures.

PTA SIM Verification FAQs

1. What is PTA SIM verification?

PTA SIM verification is the process of checking mobile SIM registrations associated with your CNIC through official PTA services or verifying a particular connection through its operator.

2. How can I check SIMs registered on my CNIC online?

Visit cnic.sims.pk, enter your own CNIC, complete the verification shown, and submit the request to view SIM counts by operator.

3. What is the PTA SIM verification code?

The main PTA SIM-count shortcode is 668. Send your CNIC number without dashes as an SMS.

4. Is PTA SIM verification completely free?

The official online CNIC-count portal lists no fee. PTA says charges may apply to the 668 SMS service, and other operator services may have their own tariffs.

5. What is the difference between 668 and 667?

668 provides the number of SIMs registered against a CNIC. Sending MNP to 667 from the relevant SIM, where supported, provides information connected with that SIM’s registration.

6. Can I check SIM registration through NADRA?

NADRA provides identity-verification services, while PTA’s public SIM Information System provides CNIC-based SIM counts. Your mobile operator handles authenticated subscriber-registration inquiries.

7. How many SIMs are allowed on one CNIC in Pakistan?

For ordinary personal registration, the published allowance is five voice SIMs plus three data-only SIMs, subject to the applicable PTA requirements.

8. Does PTA SIM verification show individual mobile numbers?

No. The public 668 and online CNIC-count methods provide totals by operator, not a list of the actual phone numbers.

9. Can I check the owner of an unknown number through PTA?

The official public services do not provide unrestricted access to a stranger’s registered name, CNIC, or address.

For harassment or suspected fraud, report the number with supporting evidence to the appropriate authority.

10. Can I verify a SIM registered to a deceased relative?

The issuing operator must handle any eligible transfer or account correction through its documented deceased-subscriber procedure. Required documents may include death and relationship records.

11. Can overseas Pakistanis perform PTA SIM verification?

The online CNIC portal may be accessible from abroad. Transactions requiring biometrics, replacement, or ownership changes depend on the operator’s applicable procedures.

12. Can a SIM be reactivated after blocking?

It depends on why the connection was blocked, its status, and the operator’s rules. A temporary service block, voluntary disowning, and number reallocation are different outcomes.

Ask the operator to identify the block before requesting reactivation.

Protect Your CNIC: Verify Your SIMs Through Official Channels

Your mobile number connects more than calls and messages. It may also support account recovery, WhatsApp, mobile wallets, and banking notifications.

Regular PTA SIM verification helps you monitor the connections registered against your identity and identify problems that require attention.

For most consumers, the correct starting point is straightforward:

  • 668: Check the number of SIMs on your CNIC by SMS.
  • cnic.sims.pk: Check the same registration count online.
  • 667: Check the registered information for your own SIM where supported.
  • Mobile operator: Resolve ownership, biometric, blocking and registration disputes.
  • PTA CMS: Escalate unresolved telecom complaints.
  • NCCIA: Report relevant cybercrime or identity misuse.

If a registration appears suspicious, document the result, contact the issuing operator, and retain your complaint reference.

Avoid unofficial websites promising another person’s CNIC, address, or live location through a mobile-number search.

Official Sources and Editorial Information

Last fact-checked: October 10, 2026

This guide uses published information from Pakistan’s telecom regulator, identity authority, cybercrime agency, legislation, and operator support resources.

Primary and supporting references:

  1. PTA SIM Information System — Official CNIC-count portal and 76367 network-check instructions.
  2. PTA Official Website — SIM verification guidance, registration rules, and consumer advisories.
  3. PTA Complaint Management System — Complaint registration and tracking.
  4. PTA SIM Security Update, May 2026 — Report of the 365-day disowning rule.
  5. Government of Pakistan: MBVS Introduction — December 2022 biometric verification changes.
  6. PTA SIM Swapping Cyber Security Advisory — SIM-swap warning signs and protective actions.
  7. Prevention of Electronic Crimes Act, 2016 — Identity misuse and unauthorized SIM issuance.
  8. NCCIA Complaint Portal — Cybercrime reporting.
  9. NADRA — Identity-document and authentication services.
  10. PTA SIM Registration Responsibility Advisory — December 31, 2025 consumer guidance.

This is an independent informational guide, not a government-operated verification service. It does not provide access to confidential subscriber databases or require readers to share their CNIC numbers, passwords, or OTPs.

For any transaction involving identity documents, biometric verification, fees, or ownership changes, confirm the current requirements with the responsible authority or mobile operator.